reegle

2nd Floor, 35 Spring Street
Melbourne Victoria (3000)
Victoria
Australia
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Phone: (61 3) 9651 0222 or 1300 664 969
Fax: (61 3) 9651 3688
Email: reception@esc.vic.gov.au
http://www.esc.vic.gov.au/public/

Utility services such as energy, water supply and transport services are among the most important contributors to the social and economic well-being of all Victorians and the Commission will protect the community’s interests by delivering excellent regulatory arrangements for the ongoing oversight of the performance of Victoria’s essential services sector.

The Commission makes price determinations and approves prices for various essential services provided by natural monopoly utility businesses , sets standards for natural monopoly services through enforceable codes of conduct, and sets financial and other incentives for regulated businesses to meet key performance standards. It issues guidelines that detail how it interprets specific licence or code obligations and approves market rules to assist customers to exercise choice in newly competitive markets. It also ensures that utility customers have an effective consumer protection framework and access to fair and efficient external dispute resolution processes.

1. Actor:

   Regulators

2. Sector:

   Energy

3. Activity:

   Australia